PURCHASE TERM AND CONDITIONS

  1. GENERAL
    1. In these Terms and Conditions of Purchase ("Purchase Terms"):
      1. "CUSTOMER" means an individual or a legal entity purchasing PRODUCT.
      2. “Riddec" means Riddec Estonia OÜ. with its registered office at Poordi 1-31, 10156, Tallinn, Estonia, with its register number 12273772.
      3. "PRODUCT" means any Riddec Estonia program or service furnished to CUSTOMER subject to the applicable end-user license agreement or terms of use as set forth by Riddec Estonia.
    2. CUSTOMER accepts these Purchase Terms by placing an order for PRODUCT with RIDDEC.

  2. ORDER PLACEMENT AND ACCEPTANCE
    1. CUSTOMER may place an order with Riddec:
      1. online on the Riddec website www.riddec.com;
      2. by e-mail using the appropriate Riddec sales office contact.
    2. Order details shall be in English. CUSTOMER can modify order details before acceptance of the CUSTOMER order by Riddec. English is the preferred language for order-related enquiries.
    3. Any order is not binding upon Riddec until accepted by Riddec. Non-acceptance of an order may be the result of one of the following:
      1. failed payment;
      2. growing backlog or negative payment history;
      3. incomplete or incorrect order details, such as missing e-mail address for delivery, missing CUSTOMER billing address, or a pricing or PRODUCT description error, among others;
      4. ineligibility according to the order criteria (e.g. entitlement to upgrade or to certain PRODUCT purchase options restricted to particular users or purpose of use).

  3. PRICES AND PAYMENT TERMS
    1. Riddec sets prices and accepts payments for its PRODUCTs in the following currency: EUR. Prices are subject to change by Riddec.
    2. Riddec accepts major debit and credit cards (collectively, "payment cards"). Riddec is not responsible for any payment failure resulting from inaccurate payment card details provided by Customer when placing an online order, any restrictions applicable to payment card by Customer's bank, or payment gateway failure.
    3. Riddec only accepts purchase orders from existing corporate CUSTOMERs with clear payment history. Purchase orders can only be paid by wire transfer or cheque on net 14 days terms. Purchase orders from newly registered corporate CUSTOMERs and offline orders from individual CUSTOMERs are subject to advance payment by wire transfer.

  4. PRODUCT DELIVERY
    1. Riddec ships no physical PRODUCTs. Any details necessary to enable CUSTOMER to download and/or use the purchased PRODUCT (including license keys or access details where applicable) will be delivered by Riddec to CUSTOMER via e-mail to an e-mail address provided by CUSTOMER. CUSTOMER is responsible for providing Riddec with a valid e-mail address for delivery purposes. No shipment is charged by Riddec for e-mail delivery.
    2. Riddec will use its best efforts to deliver PRODUCT purchased by CUSTOMER within 2 business days of the order acceptance. Riddec shall not be liable for any failure to deliver PRODUCT within this timeframe.

  5. TAXES AND DEDUCTIONS
      1. PRODUCT prices do not include any national, state or local sales, use, value added or other taxes. CUSTOMER shall pay any such taxes, if applicable.
      2. CUSTOMER bears sole responsibility for any withholding tax liabilities, and no deductions shall be made by CUSTOMER from the amount payable to Riddec under any Riddec invoice.

  6. WITHDRAWAL AND REFUND
    1. Riddec provides an opportunity to evaluate any of its PRODUCTs free of charge during a trial period specified in the applicable end-user license agreement, and encourages CUSTOMER to fully evaluate PRODUCT prior to purchasing. CUSTOMER may withdraw from using PRODUCT at its sole discretion anytime before expiration of a free trial period.
    2. Any refund request following the PRODUCT purchase date will be subject to the prior authorization by Riddec and acceptance of such request shall be at the sole discretion of Riddec.

  7. MISCELLANEOUS
    1. No terms and conditions other than the terms and conditions contained herein shall be binding upon Riddec unless accepted by Riddec in writing signed by the duly authorized Riddec representative. If CUSTOMER's terms and conditions of purchase are different from or in addition to these Purchase Terms, these Purchase Terms shall prevail.
    2. These Purchase Terms and any end-user license agreements or terms of use applicable to PRODUCTs are subject to change by Riddec upon notice on the Riddec website at www.riddec.com
For any questions regarding these Purchase Terms, please contact Riddec Estonia OÜ at: Address: Poordi 1-31, 10156 Tallinn, Estonia E-mail: info@riddec.com